What can I do if verification doesn’t work?

If your verification fails, it could be due to:

• Your ID document is invalid or damaged
• The information is not clearly visible
• There are reflections or blurriness in the photo
• You didn’t complete all required steps (including selfie, if needed)

📩 Tip: If it still doesn’t work, contact our Live Chat or send us an email. We’ll help you figure out what went wrong and guide you through the process.