Why hasn’t my deposit been credited?

You’ve made a deposit, but your balance is still not visible in your account? No worries – we’ll help you sort it out quickly.

👉 Here’s what to do:
Please send us a payment confirmation via email or through Live Chat, so we can check your deposit.
Depending on the payment method, we need the following details:

Bank Transfer
Screenshot or bank statement showing:
IBAN, transaction ID, amount, date and time

PayPal / Neteller / Skrill
Screenshot of your account showing:
Payment method, transaction ID, amount, date and time

Credit Card
Bank statement showing:
Bank logo, cardholder name, transaction ID, amount, date and time
(Only include the first 6 and last 4 digits of the card number – please black out the rest)

Paysafecard
Screenshot of the transaction page showing:
Transaction ID, amount, date and time

🔒 Your data will of course be handled in accordance with applicable data protection regulations.